Committed to exceptional customer service through personal attention.
"Exemplo Ducemus"
(By example shall we lead)
"Exemplo Ducemus"
(By example shall we lead)
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PPSS LLC DBA: Professional Pool & Spa Service, offers its select clients weekly pool & spa service, hot tub service, filter installations, client education relating to pool systems, programming remote system capabilities, equipment and chemical sales.
PPSS LLC operates under the motto “Exemplo Ducemus” By Example We Shall Lead.
PPSS LLC believes that the success of any business, regardless of size, is wholly dependent on the customer service skills of its employees. We do not advertise, all of our growth has been achieved through personal client recommendation, which is the true measure of great customer service.
PPSS LLC is owned by Bob Charlton. Following a very successful career as a Special Investigator and Anti-Terrorism Specialist with the British Royal Military Police, Bob worked privately consulting on personnel security issues to several high level CEO’s throughout the UK. In 2003 Bob stepped down as Founder and CEO of Investigations & Retail Security Ltd® and relocated to the USA.
A genuine thirst for knowledge, ethics, personal attention to detail, manners, empathy, respect, decency, discipline, truthfulness and a sense of humor. These are all traits that have been required at every level throughout Bob’s career. He brings many skills and experiences to his current chosen field.
Bob is committed to providing the most enjoyable and honest experience for all of his clients. As a Certified Pool & Spa Operator and Inspector registered with the National Swimming Pool Foundation, Bob has the experience, training and knowledge to ensure that clients receive the best possible customer service throughout their relationship with PPSS LLC.
Bob is a proud American, having taken the legal path to citizenship in 2013.
Bob's first service experience with swimming pools was in Jacksonville, Florida. Working with several experienced technicians with many cumulative years in the industry opened the door to new challenges and a very steep learning curve.
In 2005 Bob relocated to Citrus County, Florida, where he gained valuable insights into the various aspects of pool construction, design and equipment maintenance whilst working as the Pool Technician for Sweetwater Homes of Citrus Inc.
Whilst employed at Sweetwater Homes, Bob was known within Citrus County as "The Pool Guy" offering personal pool service in the Sugarmill Woods area, however, word soon got around and the service routes were expanded to include the select areas of Pine Ridge, Kings Bay, Terra Vista and Black Diamond Ranch. Bob gained certification through the National Swimming Pool Foundation as a Pool & Spa Operator and then as an Inspector. In constant demand, Bob remains highly selective of his client base.
In 2011 Bob was proud to receive the "Big Heart" award from Pleatco LLC as part of their national "Perfect Pool Guy" search. This award was in direct recognition of Bob's dedication as a licensed foster parent. Following the adoption of 3 of their foster children Bob and Angela continue as dedicated Foster Parents and believe that "It shouldn't hurt to be a child".
In 2012, in order to reflect Bob's own work ethic and the ever increasing spa service work undertaken the trading name was registered as "Professional Pool & Spa Service".
In November 2012 the application of River Rock was added to the company profile trading through PPSS as Epoxy Bonded Stone.
In 2014 Bob was once again nominated by a client and entered into the Pleatco Perfect Pool Guy search. For the second time Bob was again a finalist in the competition.
As a "Desert Storm Veteran" Bob remains committed to the safety and security of his family, as a proud American he honors the sacrifice made by those who have fallen in service.
You can contact Bob by phone on (352) 697-9656 or email at ppss.citrus@gmail.com
NSPF Certified Pool & Spa Operator
NSPF Certified Pool & Spa Inspector
NSPF Registration # 34-184828
"Jacks Magic" Certified Stain Specialist.
"Pleatco Perfect Pool Guy" 2011 "Big Heart" award.
"Goldline" Aqua-Logic / Pro-Logic field service technician 2009.
"Pleatco Perfect Pool Guy" 2014 Finalist.
NSPF Certified Pool & Spa Inspector
NSPF Registration # 34-184828
"Jacks Magic" Certified Stain Specialist.
"Pleatco Perfect Pool Guy" 2011 "Big Heart" award.
"Goldline" Aqua-Logic / Pro-Logic field service technician 2009.
"Pleatco Perfect Pool Guy" 2014 Finalist.
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